Subject: Tech Support Candidate - Yash Kubde
From: Yash Kubde <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 8 Jul 2022 01:53:12 -0400

Tech Support
Test

Name

Yash Kubde

E-mail

[email-masked]

Phone Number

(460001) 9340436103

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Betul M.P

Which best describes your Technical
Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Networking - advance
Hardware -
Basic

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Cognizant

PE

17/6/2022

20

Previous
Employer 1

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with customers over
Email
Interacted with customers over Live Chat
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

I will
first reload the page to see if errors disappears. If not then I’ll start by
checking if the URL is correct and then will check my Internet connection. If
that’s also fine then there’s something wrong with the website.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

First start by making sure the speaker is ready to connect/pair.
Then turn the Bluetooth ON of your mobile phone and select the Bluetooth Devi
ice from the list.

What according to you makes you a
good candidate for customer service or technical support job?

Communication skill and empathy towards customer.

Having the patience to listen the query properly to understand first. And then
able to communicate the solution step by step in an easy way.

On a
scale of 1 - 5 please rate your fluency in spoken English

4