Subject: Tech Support Candidate - Vishlesh Kushwah
From: Vishlesh Kushwah <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jul 2022 12:00:01 -0400

Tech Support
Test

Name

Vishlesh
Kushwah

E-mail

[email-masked]

Phone Number

(91) 9200294518

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Sector 108, Noida

Which best describes
your Technical Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware -
Basic
Active Directory, Manual Software Installation, Incident
Management.

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

HCL Technologies

Service desk analyst

21000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1> First, I will check if I have access or
rights to view that site on company laptop as due to privacy most of the
websites are blocked by the admin.

2> If I have rights to access the website then I will check the exact error
message that I am getting while accessing the website.

3> If I got proxy error then we could change the proxy via  IT Assist->
Set Proxy Tool. Most of the time it get resolved by changing proxy.

4> We could also change the browser ex. Edge/Chrome/IE. Also clear the cache
and cookies of browser. Then restart the browser then check the website.

5> If all the troubleshooting did not resolve the issue then we have to route
ticket to the concerned team.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1> Turn on the Bluetooth of Speaker and
mobile phone both.

2> On phone make bluetooth discoverable.

3> We will see the Speaker name on the bluetooth settings. Select it and pair
it.

4> Device will be connected after pairing.

What according to
you makes you a good candidate for customer service or technical support
job?

I am a good candidate for technical support job because I am a
good listener and very calm person so it makes me the perfect candidate for tech
support as we have to calmly listen to user query and understand the issue user
is facing.

As I am working in technical support job for more than 1.5 yrs so I understand
the business requirements very well and understand that we have to maintain our
SLA percentage.

These qualities make be a better candidate for Technical Support
Job.

On a scale of 1 - 5 please rate your fluency in
spoken English

4