Subject: Fw: Tech Support Candidate - SUNIL PAL
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 7 Jul 2022 13:23:38 +0000

interview
________________________________
From: SUNIL PAL <[email-masked]>
Sent: Tuesday, July 5, 2022 8:09 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - SUNIL PAL

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    SUNIL PAL
E-mail  [email-masked]
Phone Number    (+91) 8802124638
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      New Delhi
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Concentrix      Advisor NA      16000
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First of all I would like to suggest please clear the cache and the try of try to open in incognito mode. After that if website doesn't works, then I would suggest try to open in different browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First of all enable the phone and speaker's Bluetooth. After that try to connect via phone by selecting speaker's bluetooth name and tap on the name to connect. After connecting successful a voice will out connected.
What according to you makes you a good candidate for customer service or technical support job? What makes me good candidate for Technial Support Job is that, I've completed 3 year full time diploma in information technology in addition I've also completed an internship from Tech Mahindra. I've completed few certificates from Cisco networking academy certificates are following:
1- CCNA
2- CYBER SECURITY
3- IoT
4- IT Essential (Hardare and software).
On a scale of 1 - 5 please rate your fluency in spoken English  4