Subject: Fw: Tech Support Candidate - Prem Kumar
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 7 Jul 2022 13:23:13 +0000

no
________________________________
From: Prem Kumar <[email-masked]>
Sent: Tuesday, July 5, 2022 9:43 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Prem Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Prem Kumar
E-mail  [email-masked]
Phone Number    (+91) 7282836261
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Surat
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Zujo Tech Private Limited       Technical Support Executive     1st july,2022   24000
Previous Employer 1     Bihar State Milk Cooperative Federation Ltd (Outsource) Network Engineer        20 jan,2022     20000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Following are the below steps we will take to fix this issue:-

1. We will refresh the tab to reload page again

2. We will check  Internet connection speed if internet get slow down

3. We will clean computer cache in order to work computer well

4. If this page will open in other device then we will check the network blockage or IP restriction in the computer

5. If not open in another device also then we will come to know that this site has temporary server down

Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. We will turn on Bluetooth of the speaker

2. We will turn on Mobile Bluetooth by Pressing the Bluetooth button

3. We will find option for paired devices name & Available devices name

4. To connect phone with the speaker we will select desired device  in the available devices option

5. If there will be pairing mode then we will pair by selecting the pop screen appears on the phone

6. After successfully paired, A beep sound will come and also there will be sign of indicator appear in the speaker
What according to you makes you a good candidate for customer service or technical support job? In order to be Good Technical Support Job, We should have following things:-

1. Ability to learn new things in order to work smart and time optimization to meet client satisfaction

2.  By Listening customer issue and then we will  take a proper steps for the solution and for the quick response We should take phone calls as priority

3. We should  take quick action in order to keep client happy and satisfied with the service

4. We should have positive personality and calmness in order to connect with the customer

5. We will keep accountability and responsibility of the customer to keep customer connected

6. We will provide cost effective and best solutions towards the problems so that this makes difference between other to made his/her mind to stay with this product only

7. We should be proactive learning always because in the tech field we would have new things to learn everyday
On a scale of 1 - 5 please rate your fluency in spoken English  4