Subject: Fw: Tech Support Candidate - Prapti Sharma
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 7 Jul 2022 13:22:43 +0000

interview
________________________________
From: Prapti Sharma <[email-masked]>
Sent: Tuesday, July 5, 2022 11:11 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Prapti Sharma

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Prapti Sharma
E-mail  [email-masked]
Phone Number    (91) 7692094343
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      BHOPAL
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
windows server
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        CNI     Remote support engineer currently working       21500
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  -First I will refresh the page
-Make sure if  is enabled
-Will try with clear cookies and cache
-If still not able then try to update my browser
-Use a website down checker
-Use ping checker
-Run the traceroute
-Still not loading then
-close the browser and reopen it
Please list the steps to connect a Bluetooth speaker to your mobile phone.      -First Turn on the device
-Also Turn on the phone's Bluetooth
-It will auto search the device
-Select the Speaker and paired it with the phone.
What according to you makes you a good candidate for customer service or technical support job? I have a good understanding of how to handle customers on support or remote. I believe I can understand the issues of customers promptly and try to resolve that as soon as possible.
On a scale of 1 - 5 please rate your fluency in spoken English  4