Subject: Fw: Tech Support Candidate - Suraj Kumar
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 7 Jul 2022 13:22:28 +0000

interview
________________________________
From: Suraj Kumar <[email-masked]>
Sent: Tuesday, July 5, 2022 11:19 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Suraj Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Suraj Kumar
E-mail  [email-masked]
Phone Number    (+91) 8802184837
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Faridabad
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA
Previous Employer 1     Indus Towers Limited    TOC Associate Engineer  March   18000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. I will make sure that my internet connection working
2. I will Refresh the page
3. I will  Restart the browser
4. I will clear cache and cookies
5. Try to login with another browser
6. I will check that site is secure sometimes error shows due to security reasons in that case we can allow the site by accessing unsafely.
7. I will check the problem is related from site backend like server problem or site under maintenance it's mean it's for all user in that case I'll try after sometime.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Turn on the speaker and set on bluetooth mode
2. Turn on the mobile phone Bluetooth
3. Search for new device in Bluetooth setting of phone
4. When you find the speaker name tap on it and start pairing.
5. Once pairing process done it will connected to your phone.
6.From next time whenever you want to connect just do step no. 1 and 2 it will connect automatically.
What according to you makes you a good candidate for customer service or technical support job? First thing which makes me a good candidate is my experience related to technical support which will help me a lot to perform best. Second thing is my knowledge of working principal of devices how they are working practically, i have theoretical and practical knowledge of products. Third thing is my ability to handle and perform in hard situations. Least but not last my quality of catching and learning new things quickly, i am always ready to adopt new things wisely and quickly as per requirement.
On a scale of 1 - 5 please rate your fluency in spoken English  5