Subject: Fw: Tech Support Candidate - Akshith A D
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 7 Jul 2022 13:19:26 +0000

interview
________________________________
From: Akshith A D <[email-masked]>
Sent: Tuesday, July 5, 2022 11:49 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Akshith A D

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Akshith A D
E-mail  [email-masked]
Phone Number    (+91) 8610618556
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I live walking distance to office
Where do you currently live (area)      Chennai
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Francis Robin power solution    Technical support trainee       Immediate joiner        15000
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  The recommended troubleshooting steps are:

              1.Clear the browser’s history and cache/cookies.

              2.Try a different web browser.

             3.Restart computer/device.

             4.Log out and log back in to the account.

             5.Restart internet network.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1.Swipe down from the top of the screen.
2.Make sure Bluetooth is turned on.
3.Touch and hold Bluetooth .
4.In the list of paired devices, tap a paired but unconnected device.
5.When your phone and the Bluetooth device are connected, the device shows as "Connected."
What according to you makes you a good candidate for customer service or technical support job? My plus is I can easily communicate with new people, so i have chosen my initial career as business development trainee in byjus. The major part of the job is to communicate with new different leeds given by the company as an average of 200 people per day.But i was also interested in technology side so i decided to switch for new domain technical support where I can keep a touch with new people and technology side at the same.As i have dedicated my knowledge, experience and skills to technical support role I think I will be a better candidate
On a scale of 1 - 5 please rate your fluency in spoken English  4