Subject: Fw: Tech Support Candidate - Sandeep Chaubey
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 7 Jul 2022 13:19:09 +0000

no
________________________________
From: Sandeep Chaubey <[email-masked]>
Sent: Wednesday, July 6, 2022 2:03 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Sandeep Chaubey

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Sandeep Chaubey
E-mail  [email-masked]
Phone Number    (+91) 7011349033
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I live walking distance to office
Where do you currently live (area)      Near Akshardham Mandir
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Active Directory
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Team Computers Pvt Ltd  Service Desk Analyst            32330
Previous Employer 1     Vayam info Solution Pvt Ltd     System Engineer March, 2020     18000
Previous Employer 2     ASM Enterprise (An Alten Calsoft Labs Pvt Ltd)  Desktop Support June, 2019      17000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Check Internet connectivity and Internet Speed.
2. Clear Browser Cache and cookies.
3. Update the Browser version as.
4. Check Proxy Setting (DNS Setting).
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Put the Bluetooth speaker in pairing mode
2. "Switch ON" Bluetooth on mobile phone
3. A list of available devices will appear.
4. If the Bluetooth speaker is not listed, press the "Pair New Device" option on the phone which makes it discoverable.
5. Select the Bluetooth speaker and click Connect (this may be a random product number but the brand name of the speaker should be listed).
6. It will ask for pair device, click on pair
7. The bluetooth speaker will connect.
What according to you makes you a good candidate for customer service or technical support job? 1. Detail knowledge about the product / services you offered.
2. Effective communication skills.
3. Patience to listen customer.
4. Good sense of humor.
On a scale of 1 - 5 please rate your fluency in spoken English  5