Subject: Fw: Tech Support Candidate - Nikhil Trivedi
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 7 Jul 2022 13:18:16 +0000

no
________________________________
From: Nikhil Trivedi <[email-masked]>
Sent: Wednesday, July 6, 2022 10:55 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Nikhil Trivedi

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Nikhil Trivedi
E-mail  [email-masked]
Phone Number    (+91) 7355052227
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Lucknow
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        RELCON SYSTEMS  Project Coordinator and technical support       Currently working       26000
Previous Employer 1     AGS Transact Technology ltd     CSE     2018    15000
Previous Employer 2     NA      NA      NA      NA
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Firstly, I will check our internet connection. If internet is ok then I will contact to NDTV customer support.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Firstly, I will check bluetooth icon in our mobile phone if bluetooth is on then pair our mobile bluetooth with bluetooth speaker.
What according to you makes you a good candidate for customer service or technical support job? There are a lot of factor to be considered for someone to be a great candidate of a customer service or technical support job. First, I think is experience, you can always have a better trust to someone who has experience of doing something and their achievements on that experience is a great factor too. Second is attitude, a person with a positive personality will always be a good factor to any job. Someone who sees every problem as an opportunity to improve or showcase their skill is a great addition to a company. Lastly, education, though it is very important to some that you finished at least a diploma it doesn't necessarily to others. Some companies gives priority to trainings that are particular to the job you are applying.
On a scale of 1 - 5 please rate your fluency in spoken English  3