Subject: Fw: Tech Support Candidate - Jyoti Saha
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 7 Jul 2022 13:18:05 +0000

no
________________________________
From: Jyoti Saha <[email-masked]>
Sent: Wednesday, July 6, 2022 10:59 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Jyoti Saha

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Jyoti Saha
E-mail  [email-masked]
Phone Number    (931) 1650358
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Ghaziabad
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Speakers & Audio
Operation executive
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Exl Service     Operation executive     5/7/22  21
Previous Employer 1     Ienergizer      Junior technical support        7/5/22  18
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Restart the internet connection
2.disable the antivirus
3. Check in another browser
4.clear the browser cache
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. First we have to click the Bluetooth option in a mobile for Bluetooth on
2. Then we have to switch on the Bluetooth
3. Then Bluetooth will be on  then we have to check the mobile our Bluetooth model name is there in a mobile or not
4. Then we get the Bluetooth name in a mobile then we have to pair the Bluetooth with mobile
5. Then Bluetooth will be connected with mobile and then we can use the Bluetooth easy.
What according to you makes you a good candidate for customer service or technical support job? 1.self discipline
2.the ability and willingness to communicate.
3. A humble attitude about knowledge limitations
4.respect for all user, team members and supervisor
5.communicate with customer in a humble and  good way
On a scale of 1 - 5 please rate your fluency in spoken English  4