Subject: Fw: Tech Support Candidate - Prashant Kumar
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 7 Jul 2022 13:16:42 +0000

interview
________________________________
From: Prashant Kumar <[email-masked]>
Sent: Wednesday, July 6, 2022 11:36 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Prashant Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Prashant Kumar
E-mail  [email-masked]
Phone Number    (110044) 8218133137
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Badarpur,New Delhi
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA
Previous Employer 1     NA
Previous Employer 2     NA
In your past experience you have (select all that applies)      Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1.Check for wifi or ethernet connection first.
2.If you are connected through ethernet cable then check for light blinking or not.
3.Check for Domain name you have entered (check for spelling mistake).
4. Update the browser if you got notification for that.
5. Check whether it is a server failure or any other type of error.
6.If it is server failure then wait for server response or contact or mail "www.ndtv.com"
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Power "ON" Bluetooth speaker and ensure that it should be Power "ON".
2. Power "ON" Bluetooth in mobile phone and make sure it is "ON".
3. Check for blutooth Speaker Name on "Avilable Device list" .
4. Click on the Device which you are having now.
5. Ensure the Speaker Device respond back.
What according to you makes you a good candidate for customer service or technical support job? 1. Flexible and Dynamic.
2. Good at problem solving skills.
3. Always ready to Push my limits.
4. Technical Background.
5. Good knowledge of IOT devices.
On a scale of 1 - 5 please rate your fluency in spoken English  3