Subject: Fw: Tech Support Candidate - Hariom Kushwaha
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 7 Jul 2022 13:16:03 +0000

interview
________________________________
From: Hariom Kushwaha <[email-masked]>
Sent: Wednesday, July 6, 2022 12:17 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Hariom Kushwaha

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Hariom Kushwaha
E-mail  [email-masked]
Phone Number    (+91) 7037608887
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Varanasi
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA
Previous Employer 1     NA
Previous Employer 2     NA
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  step1:- First I will check whether my interred search subject is right or not.

step2:- second I will check whether the proper internet connection is working or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.      step1:- first I will turn on my Bluetooth speaker and my mobile phone's Bluetooth
step2:- then I paired my Bluetooth speaker with my mobile phone.
step3:- then finally listen to my songs
What according to you makes you a good candidate for customer service or technical support job? I have a good understanding of what client or customer needs.
In my last office, I face many challenges in technical terms.
I have been using computers and laptops for the last 5 to 6 years.
On a scale of 1 - 5 please rate your fluency in spoken English  4