Subject: Fw: Tech Support Candidate - Puja Bharti
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 7 Jul 2022 13:15:28 +0000

no
________________________________
From: Puja Bharti <[email-masked]>
Sent: Wednesday, July 6, 2022 1:28 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Puja Bharti

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Puja Bharti
E-mail  [email-masked]
Phone Number    (824112) 7903976069
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Bihar
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Concentrix Daksh private limited        Front line agent        still working   23thousand
Previous Employer 1     NA      NA      NA      NA
Previous Employer 2     NA      NA      NA      NA
In your past experience you have (select all that applies)      Used a case management tool
Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  If i will get a error while opening a website on my browser. I will follow the following steps given below:-
- First, lets figure out where the problem is
-check the internet connection, if it is uptodate
 then check other steps
- open new tab and check whether it is happening
 in only one browser or all browser,
- try to clearing cookies and cahche
- go to settings and update the software if update
 is available
- restart the system
- after restarting check working or not, if still not working then there is a problem with website.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      The steps to connect Bluetooth speaker to mobile:-
- switch on the Bluetooth button in mobile
- switch on the Bluetooth device
- search  Bluetooth device name in mobile and click on that name and then start pairing
- after pairing, click on device name it will connect
What according to you makes you a good candidate for customer service or technical support job? According to me a good candidate for customer service support is:-
- Good technical and troubleshooting knowledge
- Good communication skills
- Patience to deal with customer
- Problem solving skills
- Good listening skills
On a scale of 1 - 5 please rate your fluency in spoken English  4