Subject: Fw: Tech Support Candidate - Pranshu Kulbhushan
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 7 Jul 2022 13:15:13 +0000

no
________________________________
From: Pranshu Kulbhushan <[email-masked]>
Sent: Wednesday, July 6, 2022 2:06 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Pranshu Kulbhushan

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Pranshu Kulbhushan
E-mail  [email-masked]
Phone Number    (+91) 9873216895
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Sector-41 Noida
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA      NA      NA      NA
Previous Employer 1     Whitehatjr      UserEngagement Intern   27/10/2022      38k
Previous Employer 2     NA      NA      NA      NA
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1 I will Restart my PC.
  As it will clear all the caches and force the device to reload all the program
2 Make sure the internet connection works properly.
  If the internet is down it may show some errors to load the website. Chick it by using some application which tells the speed.
3 Check if the Website is Down for Everybody or Just Me
There are some dedicated websites which can tell you if the website is down or it’s just you who faces issues to load it.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1 Make sure the Bluetooth on you phone is on and ready to pair.
2 search for available devices nearby and tap on the speaker’s name on the Bluetooth.
3 follow any on screen instructions after that.
What according to you makes you a good candidate for customer service or technical support job? Its all about your attitude like you should be soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well. And for technical support it well help me to learn and grow my self and helps me to reach my goals.
On a scale of 1 - 5 please rate your fluency in spoken English  5