Subject: Fw: Tech Support Candidate - Prateek Duggal
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 7 Jul 2022 13:14:47 +0000

interview
________________________________
From: Prateek Duggal <[email-masked]>
Sent: Wednesday, July 6, 2022 2:47 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Prateek Duggal

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Prateek Duggal
E-mail  [email-masked]
Phone Number    (91) 8178825756
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Faridabad
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        3i infotech consultancy services        senior engineer         30400
Previous Employer 1     Dimension data india pvt ltd    network support engineer                25000
Previous Employer 2     SRL DIAGNOSTICS IT OFFICER              18000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  STEP1. FIRST OF ALL CHECK THE SYSTEM INTERNET CONNECTION(LOCAL AREA CONNECTION)
STEP2 TROUBLE SHOOT THE BROWSER ISSUE.

STEP3 IF THE CONNECTION IS OK AND INTERNET IS WORKING THEN CHECK AT THE FIREWALL/ANTIVIRUS.

Please list the steps to connect a Bluetooth speaker to your mobile phone.      FIRSTLY POWER ON THE BLUETOOTH SPEAKER THEN ENABLE BLUETOOTH IN device and then start search for Bluetooth device from mobile phone.
What according to you makes you a good candidate for customer service or technical support job? I believe that I am the best candidate for this position because of my technical knowledge  and my ability to adapt to any situation. I have a passion for success and goal oriented  that would push me to accomplish my set tasks. Also, with my personable character, I can work well and communicate with others to contribute to team efforts.
On a scale of 1 - 5 please rate your fluency in spoken English  4