Subject: Fw: Tech Support Candidate - Pawan Rawat
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 7 Jul 2022 13:11:21 +0000

no
________________________________
From: Pawan Rawat <[email-masked]>
Sent: Wednesday, July 6, 2022 5:34 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Pawan Rawat

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Pawan Rawat
E-mail  [email-masked]
Phone Number    (+91) 7906914733
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Uttarakhand
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Amazon  Customer service agent  6/07/2022       30000
Previous Employer 1     Rollmann trading company        Sales executive         30/12/2018      17000
Previous Employer 2     Na      Na      Na      Na
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I am sorry to hear about this issue, please don't worry I would love to help you hear and I'll try my level best to assist you. I request you to remove cache file memory from your browser and close all tabs and restart the application and I assure you that it will open. Please let me know if it helps.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Go to your phone settings and at the top search bar type Bluetooth and you'll be able to see the Bluetooth option.

2. Click on that option you'll be able to see the available device with which you can pair your phone.
3. Find the device that you want to be pair and click on it.
4. You have successfully connected to a speaker.
What according to you makes you a good candidate for customer service or technical support job? I have a 3 years experience in customer service and I am aware what is essential for a customer service representative in order to give a satisfactory resolution/service to customers. It's important to be empathetic and understand customer's point of view. Always assure customer that you'll help them. Finally provide a satisfactory resolution.
On a scale of 1 - 5 please rate your fluency in spoken English  3