Subject: Fw: Tech Support Candidate - PRAJJWAL TYAGI
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 7 Jul 2022 13:01:03 +0000

looks decent, interview
________________________________
From: PRAJJWAL TYAGI <[email-masked]>
Sent: Thursday, July 7, 2022 5:59 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - PRAJJWAL TYAGI

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    PRAJJWAL TYAGI
E-mail  [email-masked]
Phone Number    (79824) 22540
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      VASUNDHARA,GHAZIABAD
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        BHARAT ELECTRONICS LIMITED      GRADUATE ENGINEER       CURRENTLY WORKING       30000
Previous Employer 1     TECH VISION ELECTRONICS NETWORK SUPPORT ENGINEER        01/07/2021      22500
Previous Employer 2     NA      NA      NA      NA
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  steps involved in fixing error includes-
1.open your browser,in the address bar at the top,type in google.com,then push enter or return.
2.Make sure you're able to load Google.com. Once this loads,make sure you're able to search.Type something in the search box,then select google Search.
3.Make sure search results load properly.
4.If searching does'nt work,then there's reason to believe that you're not connected to internet.Fix the connection issue before proceeding.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1.press bluetooth button on speaker,it will start blinking,to signify that it is ready for pairing.
2.Simultaneously open settings on your smartphone,go to bluetooth settings,"ON" bluetooth button.
3.Then select code of speaker ,that would be visible on phone.
4 it will show paired,then you can control bluetooth speaker with your phone.
What according to you makes you a good candidate for customer service or technical support job? I have a rich experience in technical support role. Handled clients from diverse areas and solved their issues remotely. Good communication skills, hence confident to face any challenge given to me.
On a scale of 1 - 5 please rate your fluency in spoken English  4