Subject: Fw: Tech Support Candidate - Pooja Singh
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 7 Jul 2022 13:00:24 +0000

no
________________________________
From: Pooja Singh <[email-masked]>
Sent: Thursday, July 7, 2022 6:25 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Pooja Singh

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Pooja Singh
E-mail  [email-masked]
Phone Number    (91) 7985292072
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Allahabad
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Programming
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Mphasis Software engineer       1 june 2022     22000
Previous Employer 1     Na      Na      Na      Na
Previous Employer 2     Na      Na      Na      Na
In your past experience you have (select all that applies)      Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Open a new tab and try to check to see that you can load another website like google. com or mozilla. Org etc.
 . If you can open another site with another browser then the problem only happens with a certain website.
. If you can't open another site, continue on the next step.
2.Launch another browser, like internet Explorer or Microsoft Edge, and try to open the site in which you are facing a problem to open that.
.  If the site works in another browser, see the problem only happens in your browser.
.  If the site doesn't work in another browser,  check the problem happens in all web.
3.May be connection was interrupted so you get error at the time of opening of site.
4. The connection was timed out or connection was reset.
5. Try to clear Firefox cookies and cache by following steps
. Click the menu button=to open the menu panel.
. Click history and select clear reset history.
. In the time range to clear: drop down,  select everything.
. Below the drop down menu,  select both cookies and cache.
.  Click ok button and continue.
If clearing Firefox cookies and cache didn't work, it's probably a sign that there is a problem with website (www.ndtv.com).
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Firstly on your speaker and Bluetooth of your phone.
2. If you are connecting that speaker first time may be you have to scan and search speaker device.
3. Tap the name of the bluetooth device you want to pair with your phone.
4. Now your phone and Bluetooth device will connect.
What according to you makes you a good candidate for customer service or technical support job? 1. I should have good knowledge of system's software and hardware.
2. I should be aware with latest trends in IT and software field.
3. I should have able to work with people and must have good communication skill so that i can simply communicate on the problem.
4.I should have patience a logical mind and must be willing to learn continuously.
On a scale of 1 - 5 please rate your fluency in spoken English  4