Subject: Tech Support Candidate - Pooja Singh
From: Pooja Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jul 2022 08:55:38 -0400

Tech Support
Test

Name

Pooja
Singh

E-mail

[email-masked]

Phone Number

(91) 7985292072

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Allahabad

Which best describes your Technical
Support capabilities

I don't have Tech Support experience, but I
am confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Programming

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Mphasis

Software engineer

1 june 2022

22000

Previous Employer 1

Na

Na

Na

Na

Previous
Employer 2

Na

Na

Na

Na

In your past experience you have
(select all that applies)

Interacted with customers over
Email

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1. Open a
new tab and try to check to see that you can load another website like google.
com or mozilla. Org etc.

. If you can open another site with another browser then the problem only
happens with a certain website.

. If you can't open another site, continue on the next step.

2.Launch another browser, like internet Explorer or Microsoft Edge, and try to
open the site in which you are facing a problem to open that.

.  If the site works in another browser, see the problem only happens in your
browser.

.  If the site doesn't work in another browser,  check the problem happens in
all web.

3.May be connection was interrupted so you get error at the time of opening of
site.

4. The connection was timed out or connection was reset.

5. Try to clear Firefox cookies and cache by following steps

. Click the menu button=to open the menu panel.

. Click history and select clear reset history.

. In the time range to clear: drop down,  select everything.

. Below the drop down menu,  select both cookies and cache.

.  Click ok button and continue.

If clearing Firefox cookies and cache didn't work, it's probably a sign that
there is a problem with website (www.ndtv.com).

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1. Firstly
on your speaker and Bluetooth of your phone.

2. If you are connecting that speaker first time may be you have to scan and
search speaker device.

3. Tap the name of the bluetooth device you want to pair with your phone.

4. Now your phone and Bluetooth device will connect.

What according to
you makes you a good candidate for customer service or technical support
job?

1. I should have good knowledge of system's software and
hardware.

2. I should be aware with latest trends in IT and software field.

3. I should have able to work with people and must have good communication skill
so that i can simply communicate on the problem.

4.I should have patience a logical mind and must be willing to learn
continuously.

On a scale of 1 - 5 please rate your fluency in
spoken English

4