Subject: Fw: Tech Support Candidate - Jyoti Patel
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 7 Jul 2022 12:34:17 +0000

no
________________________________
From: Jyoti Patel <[email-masked]>
Sent: Wednesday, July 6, 2022 11:39 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Jyoti Patel

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Jyoti Patel
E-mail  [email-masked]
Phone Number    (91) 8840010904
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Kanpur
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Na
Previous Employer 1     Na
Previous Employer 2     Na
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Open a new tap and check to see if you can load another website like google. Com or mozilla. Org.

Launch another browser like internet explorer or Microsoft edge, and try to open the site you were having problems with.

The problem only happens with certain website

If you see any of these error message it might just be a  problem with firefox cache.

The connection was interrupted
The connection was reset

The connection has timed out
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1- swipe down from the top of the screen.

2- touch and hold Bluetooth.

3- tap pair new device. If you don't find pair new device.  Check under available devices or tap more refresh.

4-tap the name of the Bluetooth device you want  to pair with  your device.

5-when your phone and Bluetooth device are connected the device show as connected.
What according to you makes you a good candidate for customer service or technical support job? According to me all of first we listen the problem of customer and we trying to solve their problems and gives the customer satisfaction this is the main role for technical support.
On a scale of 1 - 5 please rate your fluency in spoken English  5