Subject: Fw: Tech Support Candidate - Rakesh Kumar Rakesh
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 7 Jul 2022 12:31:06 +0000

no
________________________________
From: Rakesh Kumar Rakesh <[email-masked]>
Sent: Thursday, July 7, 2022 9:16 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Rakesh Kumar Rakesh

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Rakesh Kumar Rakesh
E-mail  [email-masked]
Phone Number    (+91) 9198233132
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Sector 37, Noida
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Inknowtech      IT Supports Engineer            16114
Previous Employer 1     BPoint Fintech Pvt Ltd  Customer Support Executive      26/10/2021      13000 Approx.
Previous Employer 2     Caminos Reckon Services Pvt Ltd         Customer Relationship Executive         30/05/2021      10000 Approx.
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  There are some steps below for troubleshooting of this problem:-
1 -  I will check my internet connection.
2 - if network is stable and still issue persisting then i will clear the cache & cookies of the browser.
3 - if still issue persisting then i will check website URL.
4 - if not resolved yet then i would reinstall the web browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1 - turn on the Bluetooth of mobile and another device which i want to connect.
2 - then i will search for the device.
3 - after searching then i will click on pair device.
4 - after that Bluetooth will be connected.
What according to you makes you a good candidate for customer service or technical support job? I am a active listening person which want to serve better service to customers that makes me unique comparative to other candidates.
On a scale of 1 - 5 please rate your fluency in spoken English  4