Subject: Fw: Tech Support Candidate - Sarthak Durgapal
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 7 Jul 2022 12:30:15 +0000

no
________________________________
From: Sarthak Durgapal <[email-masked]>
Sent: Thursday, July 7, 2022 10:57 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Sarthak Durgapal

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Sarthak Durgapal
E-mail  [email-masked]
Phone Number    (+91) 9808119348
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Haldwani, Uttarakhand
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA      NA      NA      NA
Previous Employer 1     NA      NA      NA      NA
Previous Employer 2     NA      NA      NA      NA
In your past experience you have (select all that applies)      Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First we need to make sure the internet is working. If internet is working fine and still we are getting error then the website can be down.
We can also restart the device as sometimes it resolves the issue.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Go to settings, select bluetooth option, turn on bluetooth, search for the speaker name from the available list of devices, tap on the device name to pair and it will connect successfully
What according to you makes you a good candidate for customer service or technical support job? Understanding, showing willingness to help , show the customers we understand there problem and give them best options to help.
Communication skill, attitude and ability to listen is also important.
On a scale of 1 - 5 please rate your fluency in spoken English  4