Subject: Tech Support Candidate - PRAJJWAL TYAGI
From: PRAJJWAL TYAGI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jul 2022 08:29:55 -0400

Tech Support
Test

Name

PRAJJWAL
TYAGI

E-mail

[email-masked]

Phone Number

(79824) 22540

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

VASUNDHARA,GHAZIABAD

Which best describes
your Technical Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware -
Basic
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

BHARAT ELECTRONICS LIMITED

GRADUATE ENGINEER

CURRENTLY
WORKING

30000

Previous Employer 1

TECH VISION
ELECTRONICS

NETWORK SUPPORT ENGINEER

01/07/2021

22500

Previous Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

steps involved in fixing
error includes-

1.open your browser,in the address bar at the top,type in google.com,then push
enter or return.

2.Make sure you're able to load Google.com. Once this loads,make sure you're
able to search.Type something in the search box,then select google Search.

3.Make sure search results load properly.

4.If searching does'nt work,then there's reason to believe that you're not
connected to internet.Fix the connection issue before proceeding.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

1.press bluetooth button on speaker,it will start blinking,to
signify that it is ready for pairing.

2.Simultaneously open settings on your smartphone,go to bluetooth settings,"ON"
bluetooth button.

3.Then select code of speaker ,that would be visible on phone.

4 it will show paired,then you can control bluetooth speaker with your
phone.

What according to you makes you a good candidate
for customer service or technical support job?

I have a
rich experience in technical support role. Handled clients from diverse areas
and solved their issues remotely. Good communication skills, hence confident to
face any challenge given to me.

On a scale of 1 - 5 please rate your
fluency in spoken English

4