Subject: Fw: Tech Support Candidate - Shibshankar Samanta
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 7 Jul 2022 12:01:52 +0000

no
________________________________
From: Shibshankar Samanta <[email-masked]>
Sent: Thursday, July 7, 2022 12:44 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Shibshankar Samanta

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Shibshankar Samanta
E-mail  [email-masked]
Phone Number    (+91) 8918788129
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I live walking distance to office
Where do you currently live (area)      Kolkata
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
Linux
Networking - basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Sastasundar.com         Executive IT    Currently working       20k
Previous Employer 1     Brainware University    Hardware Support Trainor        April 2018      8k
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First check network connection if it's ok then check network gateway connection using ping if it's pinging then check Preferred DNS server running or not using ping if all are pinging then may be browser cache issue clear all cach from browser history..
  Next Part is DNS server if al connection ok then check DNS server a record.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Turn on the speaker next turn on Bluetooth on mobile ph next search and select particular name of the speaker . Generally at a time one mobile device connect with speaker i
What according to you makes you a good candidate for customer service or technical support job? I'm working end user technician support job last 4 year also experienced politely handling user vip guest support international user over the phone remotely i think my educational knowledge with perviour experience help to fit this profile.
On a scale of 1 - 5 please rate your fluency in spoken English  2