Subject: Fw: Tech Support Candidate - Shreya Seth
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 7 Jul 2022 11:55:48 +0000

no
________________________________
From: Shreya Seth <[email-masked]>
Sent: Thursday, July 7, 2022 1:41 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Shreya Seth

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Shreya Seth
E-mail  [email-masked]
Phone Number    (+91) 9305168129
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Noida, sector11
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Maruti SB Cars  CRM     2020    18000
Previous Employer 1     Epitome training and consultant HR      2019    12500
Previous Employer 2     Oppo service center     CRE     2018    8500
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Clear browser cache memory.
2. Try different web browser's.
3. Restart computer device.
4. Restart internet network connection.
5. Log out and log back in to the account.
6. Use a website down checker.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Open the settings app.
2. Navigate to connected devices, and turn on Bluetooth, if it's not enabled.
3. select Bluetooth to view the options.
4. pair new device.
5. look for the Bluetooth speaker's name on the list.
6. Select the speaker name to connect to it. After some time the screen shows that speaker is connected.
What according to you makes you a good candidate for customer service or technical support job? 1- Good Communication Skills.

2- Excellent Phone Skills.

3- Listening Skills.

4- Data Entry Skills.

5- People Skills.

6- Informing Skills.

7- Customer Focus Skills.

8- Attention to Detail Skills.

9- Professionalism Skills.

10- Multi-tasking Skills.
On a scale of 1 - 5 please rate your fluency in spoken English  4