Subject: Fw: Tech Support Candidate - VISHAL SINGH
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 7 Jul 2022 11:55:31 +0000

no
________________________________
From: VISHAL SINGH <[email-masked]>
Sent: Thursday, July 7, 2022 1:55 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - VISHAL SINGH

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    VISHAL SINGH
E-mail  [email-masked]
Phone Number    (+91) 7900269461
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Gurgaon
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Server basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Ahana systems and solutions     Technical support engineer      Till now        19124
Previous Employer 1     Qodenext India Pvt Ltd  Technical support engineer      5th March 2022  13055
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Step which I followed -

1st. I checked thatI  properly connected with internet or not.
2.    Then I clear ndtv search history from browser and cache file.
3.    Next I closed the browser and restart the browser.
4.    Then I think it's working
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. I switched on bluetooth speaker.
2. Then I switch on bluetooth on my phone and search for Bluetooth speaker.
3. Once the bluetooth speaker name showing in my phone then I clicked on the name then showing pairing and last it's connected.
What according to you makes you a good candidate for customer service or technical support job? In my mind I'm a good candidate for this designation and last it's on upto you that you selected me or not.
I have good knowledge of technical support part as well as customer service.
On a scale of 1 - 5 please rate your fluency in spoken English  3