Subject: Fw: Tech Support Candidate - Deepak Singh
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 7 Jul 2022 11:55:13 +0000

interview
________________________________
From: Deepak Singh <[email-masked]>
Sent: Thursday, July 7, 2022 2:52 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Deepak Singh

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Deepak Singh
E-mail  [email-masked]
Phone Number    (91) 7838176048
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Ghaziabad
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA      NA      NA      NA
Previous Employer 1     NA      NA      NA      NA
Previous Employer 2     NA      NA      NA      NA
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  STEP 1 : Check if internet connection is working normally

STEP 2 : Open new tab & check  if I can load another website like google,safari

STEP 3 : Go to the www.ndtv.com on a different device/network

STEP 4 : Restart my laptop

STEP 5 : Clear cache

STEP 6 : Check my date & time on laptop , synchronise the clock

Please list the steps to connect a Bluetooth speaker to your mobile phone.      STEP 1 : Go to settings

STEP 2 : Tap on Bluetooth option

STEP 3 : Turn ON Bluetooth

STEP 4 : List of available devices will appear

STEP 5 : If my speaker is not listed, then turn on my speaker

STEP 6 : On my mobile select my speaker and that's all, it will be connected
What according to you makes you a good candidate for customer service or technical support job? According to me all these quality makes me a good candidate for this post :-

1- My ability to grasp & communicate detail knowledge about the product / services I
   will be trained for.

2- Effective communication skills.

3- My Technical knowledge & interest in technical things.

4- Data Entry Skills.

5- Patience to listen

6- Professional Behaviour .

7- Multi-tasking Skills
On a scale of 1 - 5 please rate your fluency in spoken English  4