Subject: Tech Support Candidate - VISHAL SINGH
From: VISHAL SINGH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jul 2022 04:25:27 -0400

Tech Support
Test

Name

VISHAL
SINGH

E-mail

[email-masked]

Phone Number

(+91) 7900269461

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Gurgaon

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio
Server basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Ahana systems and solutions

Technical support engineer

Till
now

19124

Previous Employer 1

Qodenext India Pvt Ltd

Technical support engineer

5th March 2022

13055

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool
Did not interact with customers,
supported internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Step which I followed -

1st. I checked thatI  properly connected with internet or not.

2.    Then I clear ndtv search history from browser and cache file.

3.    Next I closed the browser and restart the browser.

4.    Then I think it's working

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1. I
switched on bluetooth speaker.

2. Then I switch on bluetooth on my phone and search for Bluetooth speaker.

3. Once the bluetooth speaker name showing in my phone then I clicked on the
name then showing pairing and last it's connected.

What according to
you makes you a good candidate for customer service or technical support
job?

In my mind I'm a good candidate for this designation and last
it's on upto you that you selected me or not.

I have good knowledge of technical support part as well as customer
service.

On a scale of 1 - 5 please rate your fluency in
spoken English

3