Subject: Tech Support Candidate - Shreya Seth
From: Shreya Seth <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jul 2022 04:11:04 -0400

Tech Support
Test

Name

Shreya
Seth

E-mail

[email-masked]

Phone Number

(+91) 9305168129

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Noida, sector11

Which best describes your Technical
Support capabilities

I don't have Tech Support experience, but I
am confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Maruti SB Cars

CRM

2020

18000

Previous
Employer 1

Epitome training and consultant

HR

2019

12500

Previous
Employer 2

Oppo service center

CRE

2018

8500

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Did not interact
with customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. Clear browser cache memory.

2. Try different web browser's.

3. Restart computer device.

4. Restart internet network connection.

5. Log out and log back in to the account.

6. Use a website down checker.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1. Open the
settings app.

2. Navigate to connected devices, and turn on Bluetooth, if it's not
enabled.

3. select Bluetooth to view the options.

4. pair new device.

5. look for the Bluetooth speaker's name on the list.

6. Select the speaker name to connect to it. After some time the screen shows
that speaker is connected.

What according to you makes you a
good candidate for customer service or technical support job?

1- Good Communication Skills.

2- Excellent Phone Skills.

3- Listening Skills.

4- Data Entry Skills.

5- People Skills.

6- Informing Skills.

7- Customer Focus Skills.

8- Attention to Detail Skills.

9- Professionalism Skills.

10- Multi-tasking Skills.

On a scale of 1 - 5 please rate your fluency in
spoken English

4