Subject: Tech Support Candidate - Shibshankar Samanta
From: Shibshankar Samanta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jul 2022 03:14:38 -0400

Tech Support
Test

Name

Shibshankar
Samanta

E-mail

[email-masked]

Phone Number

(+91) 8918788129

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

Kolkata

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
Linux
Networking -
basic
Hardware - Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Sastasundar.com

Executive IT

Currently
working

20k

Previous Employer 1

Brainware University

Hardware
Support Trainor

April 2018

8k

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool
Did not interact with customers,
supported internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First check network connection if it's ok then
check network gateway connection using ping if it's pinging then check Preferred
DNS server running or not using ping if all are pinging then may be browser
cache issue clear all cach from browser history..

Next Part is DNS server if al connection ok then check DNS server a record.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Turn on the speaker next turn on Bluetooth on
mobile ph next search and select particular name of the speaker . Generally at a
time one mobile device connect with speaker i

What according to
you makes you a good candidate for customer service or technical support
job?

I'm working end user technician support job last 4 year also
experienced politely handling user vip guest support international user over the
phone remotely i think my educational knowledge with perviour experience help to
fit this profile.

On a scale of 1 - 5 please rate your
fluency in spoken English

2