Subject: Tech Support Candidate - Monu Monu
From: Monu Monu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jul 2022 02:41:28 -0400

Tech Support
Test

Name

Monu
Monu

E-mail

[email-masked]

Phone Number

(+91) 9999208920

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Manesar

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Girnar software pvt. ltd

Support Engineer

NA

21900

Previous Employer 1

AKCDS

Technical Engineer

14464

Previous Employer 2

Amity University
Haryana

Sr. Technical Engineer

12122

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

I have follow some basic step such as :

1.First, let's figure out where the problem is

The problem only happens with certain websites

Try clearing Firefox's cookies and cache

The website loads but doesn't work properly

The problem only happens on a secure (https) website

The problem only happens in Firefox

The problem happens in all web browsers

Other, less common problems

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

open the
Bluetooth on both device and on let's the mobile discoverable mode on,once the
speaker's name shown on my list than i clicked to pair and connect the
device.

What according to you makes you a good candidate
for customer service or technical support job?

1.I have
good communication skill that help to get user intraction to known the user
concern.

2.I have 4 year experience in IT feild that is relevant to me to easily
understand the user concern.

On a scale of 1 - 5 please rate your
fluency in spoken English

4