Subject: Tech Support Candidate - Sarthak Durgapal
From: Sarthak Durgapal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jul 2022 01:27:36 -0400

Tech Support
Test

Name

Sarthak
Durgapal

E-mail

[email-masked]

Phone Number

(+91) 9808119348

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Haldwani, Uttarakhand

Which best describes your Technical Support
capabilities

I don't have Tech Support experience, but I am
confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MacOS
Networking -
basic
Hardware - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

NA

NA

NA

NA

Previous
Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First we need to make sure the internet is
working. If internet is working fine and still we are getting error then the
website can be down.

We can also restart the device as sometimes it resolves the issue.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings, select bluetooth option, turn on bluetooth,
search for the speaker name from the available list of devices, tap on the
device name to pair and it will connect successfully

What according to
you makes you a good candidate for customer service or technical support
job?

Understanding, showing willingness to help , show the
customers we understand there problem and give them best options to help.

Communication skill, attitude and ability to listen is also
important.

On a scale of 1 - 5 please rate your fluency in
spoken English

4