Subject: Tech Support Candidate - Rakesh Kumar Rakesh
From: Rakesh Kumar Rakesh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Jul 2022 23:46:01 -0400

Tech Support
Test

Name

Rakesh
Kumar Rakesh

E-mail

[email-masked]

Phone
Number

(+91) 9198233132

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Sector 37, Noida

Which best describes
your Technical Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
Hardware - Basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Inknowtech

IT Supports Engineer

16114

Previous
Employer 1

BPoint Fintech Pvt Ltd

Customer Support Executive

26/10/2021

13000 Approx.

Previous Employer 2

Caminos Reckon Services Pvt
Ltd

Customer Relationship Executive

30/05/2021

10000
Approx.

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

There are some steps below for troubleshooting of
this problem:-

1 -  I will check my internet connection.

2 - if network is stable and still issue persisting then i will clear the cache
& cookies of the browser.

3 - if still issue persisting then i will check website URL.

4 - if not resolved yet then i would reinstall the web browser.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

1 - turn on the Bluetooth of mobile and another device which i
want to connect.

2 - then i will search for the device.

3 - after searching then i will click on pair device.

4 - after that Bluetooth will be connected.

What according to
you makes you a good candidate for customer service or technical support
job?

I am a active listening person which want to serve better
service to customers that makes me unique comparative to other
candidates.

On a scale of 1 - 5 please rate your fluency in
spoken English

4