Subject: Tech Support Candidate - Jyoti Patel
From: Jyoti Patel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Jul 2022 14:09:04 -0400

Tech Support
Test

Name

Jyoti
Patel

E-mail

[email-masked]

Phone Number

(91) 8840010904

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Kanpur

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Na

Previous Employer 1

Na

Previous
Employer 2

Na

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Open a new tap and check to see if you can load
another website like google. Com or mozilla. Org.

Launch another browser like internet explorer or Microsoft edge, and try to open
the site you were having problems with.

The problem only happens with certain website

If you see any of these error message it might just be a  problem with firefox
cache.

The connection was interrupted

The connection was reset

The connection has timed out

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1- swipe
down from the top of the screen.

2- touch and hold Bluetooth.

3- tap pair new device. If you don't find pair new device.  Check under
available devices or tap more refresh.

4-tap the name of the Bluetooth device you want  to pair with  your device.

5-when your phone and Bluetooth device are connected the device show as
connected.

What according to you makes you a good candidate
for customer service or technical support job?

According
to me all of first we listen the problem of customer and we trying to solve
their problems and gives the customer satisfaction this is the main role for
technical support.

On a scale of 1 - 5 please rate your fluency in
spoken English

5