Subject: Tech Support Candidate - Avdhi Sharma
From: Avdhi Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Jul 2022 13:36:45 -0400

Tech Support
Test

Name

Avdhi
Sharma

E-mail

[email-masked]

Phone Number

(99118) 47006

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Uttam nagar, Delhi

Which best describes your Technical Support capabilities

I don't have experience or skills for Technical
Support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

VMRC

Research analyst

30th july

18000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First figure out where the problem is.

There are problems like:-

Your connection is interrupted.

The connection has timed out.

The connection was reset.

First go to the menu, clear history, cache, cookies.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Start the speaker.

2. On bluetooth of your phone.

3. Then pair both the devices with eachother.

4. Your device is successfully connected.

What according to
you makes you a good candidate for customer service or technical support
job?

They should have good communication skill, and can work in any
kind of environment.

They should have very polite nature and listen customer's problem very carefully
and give them a solution in a very well mannered way.

On a scale of 1 - 5 please rate your fluency in
spoken English

4