Subject: Tech Support Candidate - Pawan Rawat
From: Pawan Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Jul 2022 08:04:54 -0400

Tech Support
Test

Name

Pawan
Rawat

E-mail

[email-masked]

Phone Number

(+91) 7906914733

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Uttarakhand

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
Networking -
basic
Hardware - Basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Amazon

Customer service agent

6/07/2022

30000

Previous Employer 1

Rollmann trading company

Sales
executive

30/12/2018

17000

Previous Employer 2

Na

Na

Na

Na

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

I am sorry to hear about this issue, please don't
worry I would love to help you hear and I'll try my level best to assist you. I
request you to remove cache file memory from your browser and close all tabs and
restart the application and I assure you that it will open. Please let me know
if it helps.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Go to your phone settings and at the top
search bar type Bluetooth and you'll be able to see the Bluetooth option.

2. Click on that option you'll be able to see the available device with which
you can pair your phone.

3. Find the device that you want to be pair and click on it.

4. You have successfully connected to a speaker.

What according to you makes you a good candidate
for customer service or technical support job?

I have a
3 years experience in customer service and I am aware what is essential for a
customer service representative in order to give a satisfactory
resolution/service to customers. It's important to be empathetic and understand
customer's point of view. Always assure customer that you'll help them. Finally
provide a satisfactory resolution.

On a scale of 1 - 5
please rate your fluency in spoken English

3