Subject: Tech Support Candidate - Manish Choubey
From: Manish Choubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Jul 2022 07:09:26 -0400

Tech Support
Test

Name

Manish
Choubey

E-mail

[email-masked]

Phone Number

((91) 8839154247

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Ahinsa khand2.
Indriapuram

Which best describes your Technical Support
capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows -
Basic
Networking - basic
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

starteck

backend executives

2nd of July 2022

27000

Previous Employer 1

taskus

customer support

Nov
2020

22000

Previous Employer 2

HGS

Technical support

july
2019

16000

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

I'm trying to open website but i get error like
page not found or internet server error.

so these are the following step which I do so resolve that issue-

1 Restart my internet connection.

2 Clear browser cache and cookie.

3 I will check the address and try again.

4 Try with different browser.

5 I will check Domain name ( DNS)

6 Restart my computer

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1 swipe down from the top of the screen

2 Touch and hold Bluetooth option

3 Tap on pair new device or check under available device

4 Tap the name of the Bluetooth device which  you want to connect

What
according to you makes you a good candidate for customer service or technical
support job?

According to me a good customer support executive
should be empathetic and attentive. which I'm also i have the same domain
experience its makes me good candidate.

On a scale of 1 - 5
please rate your fluency in spoken English

4