Subject: Tech Support Candidate - Prateek Duggal
From: Prateek Duggal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Jul 2022 05:17:25 -0400

Tech Support
Test

Name

Prateek
Duggal

E-mail

[email-masked]

Phone Number

(91) 8178825756

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Faridabad

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Hardware - Basic
Hardware -
Advanced

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

3i infotech consultancy services

senior engineer

30400

Previous Employer 1

Dimension data india pvt
ltd

network support engineer

25000

Previous
Employer 2

SRL DIAGNOSTICS

IT OFFICER

18000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

STEP1. FIRST OF ALL CHECK THE SYSTEM INTERNET
CONNECTION(LOCAL AREA CONNECTION)

STEP2 TROUBLE SHOOT THE BROWSER ISSUE.

STEP3 IF THE CONNECTION IS OK AND INTERNET IS WORKING THEN CHECK AT THE
FIREWALL/ANTIVIRUS.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

FIRSTLY POWER ON THE BLUETOOTH SPEAKER THEN
ENABLE BLUETOOTH IN device and then start search for Bluetooth device from
mobile phone.

What according to you makes you a good candidate
for customer service or technical support job?

I
believe that I am the best candidate for this position because of my technical
knowledge  and my ability to adapt to any situation. I have a passion for
success and goal oriented  that would push me to accomplish my set tasks. Also,
with my personable character, I can work well and communicate with others to
contribute to team efforts.

On a scale of 1 - 5 please rate your
fluency in spoken English

4