Subject: Tech Support Candidate - Pranshu Kulbhushan
From: Pranshu Kulbhushan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Jul 2022 04:36:29 -0400

Tech Support
Test

Name

Pranshu
Kulbhushan

E-mail

[email-masked]

Phone Number

(+91) 9873216895

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Sector-41 Noida

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Networking -
basic

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

Whitehatjr

UserEngagement
Intern

27/10/2022

38k

Previous Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1 I will
Restart my PC.

As it will clear all the caches and force the device to reload all the
program

2 Make sure the internet connection works properly.

If the internet is down it may show some errors to load the website. Chick
it by using some application which tells the speed.

3 Check if the Website is Down for Everybody or Just Me

There are some dedicated websites which can tell you if the website is down or
it’s just you who faces issues to load it.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1 Make sure
the Bluetooth on you phone is on and ready to pair.

2 search for available devices nearby and tap on the speaker’s name on the
Bluetooth.

3 follow any on screen instructions after that.

What according to
you makes you a good candidate for customer service or technical support
job?

Its all about your attitude like you should be soft spoken,
good listener, problem solver, helpful, team builder and know how to engage the
people well. And for technical support it well help me to learn and grow my self
and helps me to reach my goals.

On a scale of 1 - 5 please rate your
fluency in spoken English

5