Subject: Tech Support Candidate - Puja Bharti
From: Puja Bharti <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Jul 2022 03:58:14 -0400

Tech Support
Test

Name

Puja
Bharti

E-mail

[email-masked]

Phone Number

(824112) 7903976069

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Bihar

Which best describes
your Technical Support capabilities

I don't have Tech Support
experience, but I am confident with my skills I can do it

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Concentrix Daksh private limited

Front line agent

still
working

23thousand

Previous Employer 1

NA

NA

NA

NA

Previous
Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Used a case management
tool
Did not interact with customers, supported internal
employees

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

If i will
get a error while opening a website on my browser. I will follow the following
steps given below:-

- First, lets figure out where the problem is

-check the internet connection, if it is uptodate

then check other steps

- open new tab and check whether it is happening

in only one browser or all browser,

- try to clearing cookies and cahche

- go to settings and update the software if update

is available

- restart the system

- after restarting check working or not, if still not working then there is a
problem with website.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

The steps
to connect Bluetooth speaker to mobile:-

- switch on the Bluetooth button in mobile

- switch on the Bluetooth device

- search  Bluetooth device name in mobile and click on that name and then start
pairing

- after pairing, click on device name it will connect

What
according to you makes you a good candidate for customer service or technical
support job?

According to me a good candidate for customer
service support is:-

- Good technical and troubleshooting knowledge

- Good communication skills

- Patience to deal with customer

- Problem solving skills

- Good listening skills

On a scale of 1 - 5 please rate your
fluency in spoken English

4