Subject: Tech Support Candidate - Ginni Goyal
From: Ginni Goyal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Jul 2022 02:47:12 -0400

Tech Support
Test

Name

Ginni
Goyal

E-mail

[email-masked]

Phone Number

(91) 8708727093

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Sonipat

Which best describes your Technical
Support capabilities

I don't have Tech Support experience, but I
am confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Byjus

Business development executive

22 may

20000

Previous
Employer 1

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

There are different types of
errors like

Problem only happens on a secure website ...it's not start with https ://

May be connection was interrupted

The connection was reset

The connection has timed out

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Swipe down
the top of the screen

Then toch and hold Bluetooth

Then tap pair new device. If you don't find pair new device ,check under
available device or tap more

Tap the name of the Bluetooth device you want to pair with your device.

Follow any own-screen instructions

What according to
you makes you a good candidate for customer service or technical support
job?

Detailed knowledge about the product you offered and effective
communication skills should be necessary.

Patience

On a scale of 1 - 5 please rate your fluency in
spoken English

4