Subject: Tech Support Candidate - Prashant Kumar
From: Prashant Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Jul 2022 02:06:22 -0400

Tech Support
Test

Name

Prashant
Kumar

E-mail

[email-masked]

Phone Number

(110044) 8218133137

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Badarpur,New Delhi

Which best describes your Technical Support
capabilities

I don't have Tech Support experience, but I am
confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

NA

Previous
Employer 2

NA

In your past experience you have
(select all that applies)

Interacted with customers over
Email
Interacted with customers over Live Chat

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1.Check for wifi or ethernet connection
first.

2.If you are connected through ethernet cable then check for light blinking or
not.

3.Check for Domain name you have entered (check for spelling mistake).

4. Update the browser if you got notification for that.

5. Check whether it is a server failure or any other type of error.

6.If it is server failure then wait for server response or contact or mail
"www.ndtv.com"

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Power "ON" Bluetooth speaker and ensure that
it should be Power "ON".

2. Power "ON" Bluetooth in mobile phone and make sure it is "ON".

3. Check for blutooth Speaker Name on "Avilable Device list" .

4. Click on the Device which you are having now.

5. Ensure the Speaker Device respond back.

What according to
you makes you a good candidate for customer service or technical support
job?

1. Flexible and Dynamic.

2. Good at problem solving skills.

3. Always ready to Push my limits.

4. Technical Background.

5. Good knowledge of IOT devices.

On a scale of 1 - 5
please rate your fluency in spoken English

3