Subject: Tech Support Candidate - Sandeep Chaubey
From: Sandeep Chaubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Jul 2022 16:33:07 -0400

Tech Support
Test

Name

Sandeep
Chaubey

E-mail

[email-masked]

Phone Number

(+91) 7011349033

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

Near Akshardham
Mandir

Which best describes your Technical Support
capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
MacOS
Linux
Networking - basic
Hardware -
Basic
Speakers & Audio
VoIP
Active Directory

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Team Computers Pvt Ltd

Service Desk Analyst

32330

Previous Employer 1

Vayam info Solution Pvt
Ltd

System Engineer

March, 2020

18000

Previous Employer 2

ASM Enterprise (An Alten
Calsoft Labs Pvt Ltd)

Desktop Support

June,
2019

17000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. Check Internet connectivity and Internet
Speed.

2. Clear Browser Cache and cookies.

3. Update the Browser version as.

4. Check Proxy Setting (DNS Setting).

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1. Put the
Bluetooth speaker in pairing mode

2. "Switch ON" Bluetooth on mobile phone

3. A list of available devices will appear.

4. If the Bluetooth speaker is not listed, press the "Pair New Device" option on
the phone which makes it discoverable.

5. Select the Bluetooth speaker and click Connect (this may be a random product
number but the brand name of the speaker should be listed).

6. It will ask for pair device, click on pair

7. The bluetooth speaker will connect.

What according to you makes you a good candidate
for customer service or technical support job?

1. Detail
knowledge about the product / services you offered.

2. Effective communication skills.

3. Patience to listen customer.

4. Good sense of humor.

On a scale of 1 - 5 please rate your
fluency in spoken English

5