Subject: Tech Support Candidate - Akshith A D
From: Akshith A D <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Jul 2022 14:19:51 -0400

Tech Support
Test

Name

Akshith A
D

E-mail

[email-masked]

Phone Number

(+91) 8610618556

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

Chennai

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Linux
Networking -
basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Francis Robin power solution

Technical support
trainee

Immediate joiner

15000

Previous
Employer 1

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

The
recommended troubleshooting steps are:

1.Clear the browser’s history and cache/cookies.

2.Try a different web browser.

3.Restart computer/device.

4.Log out and log back in to the account.

5.Restart internet network.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1.Swipe
down from the top of the screen.

2.Make sure Bluetooth is turned on.

3.Touch and hold Bluetooth .

4.In the list of paired devices, tap a paired but unconnected device.

5.When your phone and the Bluetooth device are connected, the device shows as
"Connected."

What according to you makes you a good candidate
for customer service or technical support job?

My plus
is I can easily communicate with new people, so i have chosen my initial career
as business development trainee in byjus. The major part of the job is to
communicate with new different leeds given by the company as an average of 200
people per day.But i was also interested in technology side so i decided to
switch for new domain technical support where I can keep a touch with new people
and technology side at the same.As i have dedicated my knowledge, experience and
skills to technical support role I think I will be a better
candidate

On a scale of 1 - 5 please rate your fluency in
spoken English

4