Subject: Tech Support Candidate - Suraj Kumar
From: Suraj Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Jul 2022 13:49:41 -0400

Tech Support
Test

Name

Suraj
Kumar

E-mail

[email-masked]

Phone Number

(+91) 8802184837

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Faridabad

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic
Networking - advance
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

Indus Towers Limited

TOC Associate
Engineer

March

18000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Did not interact
with customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. I will make sure that my internet connection
working

2. I will Refresh the page

3. I will  Restart the browser

4. I will clear cache and cookies

5. Try to login with another browser

6. I will check that site is secure sometimes error shows due to security
reasons in that case we can allow the site by accessing unsafely.

7. I will check the problem is related from site backend like server problem or
site under maintenance it's mean it's for all user in that case I'll try after
sometime.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Turn on the speaker and set on bluetooth
mode

2. Turn on the mobile phone Bluetooth

3. Search for new device in Bluetooth setting of phone

4. When you find the speaker name tap on it and start pairing.

5. Once pairing process done it will connected to your phone.

6.From next time whenever you want to connect just do step no. 1 and 2 it will
connect automatically.

What according to you makes you a
good candidate for customer service or technical support job?

First thing which makes me a good candidate is my experience
related to technical support which will help me a lot to perform best. Second
thing is my knowledge of working principal of devices how they are working
practically, i have theoretical and practical knowledge of products. Third thing
is my ability to handle and perform in hard situations. Least but not last my
quality of catching and learning new things quickly, i am always ready to adopt
new things wisely and quickly as per requirement.

On a scale of 1 - 5
please rate your fluency in spoken English

5