Subject: Tech Support Candidate - Prapti Sharma
From: Prapti Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Jul 2022 13:41:17 -0400

Tech Support
Test

Name

Prapti
Sharma

E-mail

[email-masked]

Phone Number

(91) 7692094343

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

BHOPAL

Which best describes
your Technical Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
Networking - advance
windows server

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

CNI

Remote support engineer

currently working

21500

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with customers over
Email
Interacted with customers over Live Chat
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

-First I
will refresh the page

-Make sure if  is enabled

-Will try with clear cookies and cache

-If still not able then try to update my browser

-Use a website down checker

-Use ping checker

-Run the traceroute

-Still not loading then

-close the browser and reopen it

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

-First Turn
on the device

-Also Turn on the phone's Bluetooth

-It will auto search the device

-Select the Speaker and paired it with the phone.

What according to
you makes you a good candidate for customer service or technical support
job?

I have a good understanding of how to handle customers on
support or remote. I believe I can understand the issues of customers promptly
and try to resolve that as soon as possible.

On a scale of 1 - 5
please rate your fluency in spoken English

4