Subject: Tech Support Candidate - Prem Kumar
From: Prem Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Jul 2022 12:13:03 -0400

Tech Support
Test

Name

Prem
Kumar

E-mail

[email-masked]

Phone Number

(+91) 7282836261

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Surat

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware -
Basic

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Zujo Tech Private Limited

Technical Support
Executive

1st july,2022

24000

Previous Employer 1

Bihar State Milk Cooperative
Federation Ltd (Outsource)

Network Engineer

20
jan,2022

20000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Following are the below steps we will take to fix
this issue:-

1. We will refresh the tab to reload page again

2. We will check  Internet connection speed if internet get slow down

3. We will clean computer cache in order to work computer well

4. If this page will open in other device then we will check the network
blockage or IP restriction in the computer

5. If not open in another device also then we will come to know that this site
has temporary server down

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. We will turn on Bluetooth of the speaker

2. We will turn on Mobile Bluetooth by Pressing the Bluetooth button

3. We will find option for paired devices name & Available devices name

4. To connect phone with the speaker we will select desired device  in the
available devices option

5. If there will be pairing mode then we will pair by selecting the pop screen
appears on the phone

6. After successfully paired, A beep sound will come and also there will be sign
of indicator appear in the speaker

What according to
you makes you a good candidate for customer service or technical support
job?

In order to be Good Technical Support Job, We should have
following things:-

1. Ability to learn new things in order to work smart and time optimization to
meet client satisfaction

2.  By Listening customer issue and then we will  take a proper steps for the
solution and for the quick response We should take phone calls as priority

3. We should  take quick action in order to keep client happy and satisfied
with the service

4. We should have positive personality and calmness in order to connect with the
customer

5. We will keep accountability and responsibility of the customer to keep
customer connected

6. We will provide cost effective and best solutions towards the problems so
that this makes difference between other to made his/her mind to stay with this
product only

7. We should be proactive learning always because in the tech field we would
have new things to learn everyday

On a scale of 1 - 5
please rate your fluency in spoken English

4