Subject: Tech Support Candidate - SUNIL PAL
From: SUNIL PAL <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Jul 2022 10:39:27 -0400

Tech Support
Test

Name

SUNIL
PAL

E-mail

[email-masked]

Phone Number

(+91) 8802124638

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

New Delhi

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
VoIP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Concentrix

Advisor

NA

16000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

First of all I would like to
suggest please clear the cache and the try of try to open in incognito mode.
After that if website doesn't works, then I would suggest try to open in
different browser.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

First of
all enable the phone and speaker's Bluetooth. After that try to connect via
phone by selecting speaker's bluetooth name and tap on the name to connect.
After connecting successful a voice will out connected.

What according to
you makes you a good candidate for customer service or technical support
job?

What makes me good candidate for Technial Support Job is that,
I've completed 3 year full time diploma in information technology in addition
I've also completed an internship from Tech Mahindra. I've completed few
certificates from Cisco networking academy certificates are following:

1- CCNA

2- CYBER SECURITY

3- IoT

4- IT Essential (Hardare and software).

On a scale of 1 - 5
please rate your fluency in spoken English

4