Subject: Tech Support Candidate - Kumari Megha
From: Kumari Megha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Jul 2022 09:39:16 -0400

Tech Support
Test

Name

Kumari
Megha

E-mail

[email-masked]

Phone Number

(+91) 7376650043

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Lucknow

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

HCL technologies pvt Ltd

Analyst

30sep

17000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Steps

1. Verify all information with user like user name, user's id, user's phone
number, user's working location and working hours.

2. Ask for machine name.

3. I will took user remote using machine name or using Microsoft teams.

4. Open browser where user having issue > go to settings

5. Remove all caches , cookies and history from there

6.Reset web browsers

7.Remove all temperory files from %temp%, temp and prefetch from run.

8. Open cmd and will do some steps >will gpupdate and advise user to restart
machine and try to check

This will resolve most of the web .

Also there is no specific error mention , for basics browser troubleshoot we can
use this.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Steps:-

1.Check battery of device.

2. Long press power button or pairing button of speaker and wait for light.

3.Open mobile phone > Settings> Bluetooth>On bluetooth>there is
devices listed > Click on the speaker and pair with that.

What according to you makes you a good candidate
for customer service or technical support job?

According
to me good candidate for technical support job is who can understand users
situation with hampering there words , and calmly. Try to understand that user
facing that issue which will also makes user angry and user can shout on us but
in this case we have to handle user politely with empathy.

And try to use words like i can feel this situation , i can understand this and
i am trying to resolve this as soon as possible.

We have to understand the situation as we are first contact for them
.

On a scale of 1 - 5 please rate your fluency in
spoken English

4