Subject: Fw: Tech Support Candidate - Ankit Anand
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 5 Jul 2022 12:45:02 +0000

no
________________________________
From: Ankit Anand <[email-masked]>
Sent: Tuesday, July 5, 2022 1:47 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Ankit Anand

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Ankit Anand
E-mail  [email-masked]
Phone Number    (+91) 9910980144
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      New Ashok Nagar
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Exl service     Helpdesk associate              32000
Previous Employer 1     Justdial        IRO             22000
Previous Employer 2     Mfore solution  Systems engineer                15000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First of all I will check for the internet connectivity to check whether my system is connected to internet connection or not, then I will cookies and cache of the browser by pressing Ctrl+shift+delete and then close all tabs and reopen the browser and open the website.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Turn on bluetooth of mobile phone and bluetooth speaker, put bluetooth speaker in pairing mode then search for the bluetooth speaker using mobile bluetooth setting and then pair it with the speaker and start listening music.
What according to you makes you a good candidate for customer service or technical support job? I have worked and having 3 years of experience handling US clients and customers and I am capable of solve the issues of customers who will face technical issues be it hardware, software or network related.
On a scale of 1 - 5 please rate your fluency in spoken English  3